Frequently Asked Questions:
WHERE DO TOURS DEPART FROM?
Unless otherwise indicated, all motorcoach tours depart from the Daniel’s Discovery Tours Depot located at the Howard Brothers Complex, 4336 Cornelia Highway, Lula, Georgia 30554 located 10 miles north of Gainesville, Georgia on Hwy 365 between Mile Marker 31 and 32. We have a large parking lot at our facility where you can park your vehicle for the duration of your trip. The parking lot is locked each evening. This is the same tour departure location we have used for years – the name has just changed. Our Tour Depot is only staffed when there is a tour departure/arrival.
WHAT IS INCLUDED IN MY TOUR PRICE?
Tour prices for Motorcoach Tours printed in this catalog are per person and include motorcoach transportation, hotel accommodations for each night on the tour itinerary (based on double occupancy), attractions listed in the tour description, and meals listed as “included”. Tour packages do not include a gratuity to your Bus Driver or your Tour Manager. Customary industry standard gratuities are $4 per person/ per day for your Driver, and $4 per person/per day for your Tour Manager. Each traveler, including those traveling at the “Single” rate, is entitled to ONE seat on the motorcoach. Single travelers can expect to have a seat mate. The “Double” price is per person, assuming 2 people share a room. “Single”, “Triple” and “Quad” pricing is available on limited tours, call for pricing. We make every effort to accommodate room configuration requests, but requests are based on availability at the properties we use. Tour inclusions listed in this catalog can change without notice due to situations beyond our control; we reserve the right to replace inclusions of similar value if this occurs. Our motorcoach tours are designed with senior adults in mind, children must be over the age of 13 to participate in these catalog tours.
WHAT IS THE PAYMENT PROCESS?
Deposits are due within 10 days of making a reservation and can be made by check, cash or credit card. Final Payment is due 45 days prior to the trip departure date and is due by check or cash. Final payments made by credit card will be accessed a credit card convenience fee. Fly Out Tours, tours offered in affiliation with third parties and cruises have different payment and cancellation terms than a Daniel’s Discovery Tour motorcoach tour, call us about the payment terms for your tour.
WHAT IF I HAVE TO CANCEL?
In general, for multi-day DDT motorcoach tours, deposits are refundable up to 45 days prior to departure. Cancellations between 31-45 days receive a refund less the deposit. No refunds for cancellations within 30 days of departure. Daniel’s provides Cancellation Waiver that may be purchased by the final payment date. A traveler who purchases Cancellation Waiver will receive reimbursement of trip payments for cancellations due to sickness, injury or death of the traveler, a close family member or the traveling companion staying in the same room. Sickness or injury must be of a disabling nature as to reasonably cause a trip to be cancelled. A Doctor may be required to sign a statement for cancellations due to the onset of sickness. For trips that are interrupted due to the unforeseen events as described above, reimbursement for the unused portion of the trip will be made. There is no reimbursement for expenses incurred by the traveler as a result of trip interruption. There is no Medical Expense Benefit. If traveling outside of the U.S., check your personal health insurance policy for coverage of medical services incurred outside of the U.S.A. Trip Cancellation Insurance that includes a Medical Expense Benefit can be purchased separately. Tours offered in conjunction with third-party providers offer separate insurance policies. Contact our office for more information about the Cancellation Policy, Cancellation Waiver and Cancellation Insurance that pertains to your trip. Cancellation Waiver and Cancellation Insurance fees are non-refundable. No refunds are given on Day Trips.
IS THERE A LOT OF WALKING INVOLVED ON TOURS?
Our tours are designed with senior adults in mind; however, moderate walking can be expected on all tours. A person planning to participate in group travel by motorcoach should be in reasonably good health in order to navigate the itinerary, keep up with the group and keep up with the Tour Guide. Travelers requiring any form of assistance should be accompanied by someone capable and responsible for providing such assistance. DDT and its staff are unable to provide designated individual assistance to travelers with special needs for walking or other routine activities. Notify us of any dietary restrictions, disability requiring special accommodations, handicapped accessible room needs, or if accommodations are required on the coach for assistive devices (such as wheelchairs or scooters) no later than the final payment date of the tour. We will make every effort to accommodate assistive devices as space on the motorcoach allows. We will extend requests to third-party providers to accommodate special needs but we cannot guarantee their compliance. Some tours require extensive walking and climbing stairs due to the nature of the area being toured. Contact us if you are concerned about the amount of walking on a tour and we will provide more details.
DO I NEED A PASSPORT?
Travelers should carry proper I.D. at all times when traveling. Passports are required for travel outside of the U.S. Obtaining a valid Passport is the responsibility of the traveler. Tours will not deviate due to a traveler’s invalid or improper Passport or in the event the traveler is not authorized or permitted to enter the country on the tour itinerary.
WHAT ARE THE COVID-19 PROTOCOLS?
Some municipalities and venues have Covid-19 guidelines that may include the wearing of masks. It is the responsibility of the traveler to comply with guidelines in place at tour destinations. Tours will not deviate and tour payments will not be refunded due to a traveler’s inability to comply.
SINCE WE TRAVEL IN MANY DIFFERENT STATES THAT HAVE VARYING LAWS, POSSESSION OF WEAPONS OF ANY TYPE ARE NOT PERMITTED ON A DANIEL’S DISCOVERY TOUR. FIREARMS, EXPLOSIVES, FIREWORKS, AND ILLEGAL SUBSTANCES ARE NOT PERMITTED IN BAGGAGE OR ON THE TRAVELER. LEAVE POCKETKNIVES AT HOME, SOME VENUES DO NOT ALLOW THOSE PAST SECURITY CHECK POINTS.